ALL PDF files on website! Prosthesis Care Instructions STP Urinary Device Care Instructions

All products are mailed discretely without any advertising and all customer information is held under the strictest confidentiality policy!

Satisfaction Guarantee

Home Grown wants you to be completely satisifed with your purchases. If you have any problems whatsoever, please contact us and let us know. HG will wholeheartedly try to resolve any concerns you may have in order to ensure your satisfaction.

Each Product is hand crafted and inspected before shipment to ensure a quality product. We guarantee the product against any defects in materials or workmanship for thirty (30) days from the time you receive it. No refunds will be made, but we will repair or replace product free of charge if the product fails within the 30 day covered period. Please do not return any item to us unless we request it. This guarantee is void if the product has been mishandled, altered, taken apart, subjected to unusual strenuous wear, or used for any purpose other than that for which it is intent

Customer Service Center

If you need further information regarding a product, terms, shipping costs, etc., please make sure to contact us before making an order.

Payments

Payment is via PAYPAL ONLY!

• Please make sure the appropriate shipping/handling charge is included with your payment.
• All prices are in AUD.
• Please include your Name, Email address with payment.
• Missing information, incorrect payment amounts, or multiple payments may result in a delay of your order.

Delivery Time

All of the items will ship directly to you from Sydney, Australia via Standard Mail unless requested otherwise.

Once payment is received, it usually takes 14 days for an order to be made & processed. Once processing is complete, delivery time can range from 1 day to 2 weeks depending on your location.

HG always strive to give a fair and accurate estimate for an item's arrival. However, the speed of the mail can fluxuate for a variety of reasons. As a result, delivery could be faster or slower than our estimate.

HG knows how it feels to wait for mail, so thanks in advance for your patience.

Communications

HG will be contacting you at the email address given by you so please make sure this is a valid email address!

If you emailed us and didn't see our reply (or were expecting an email from us but didn't see one), make sure your email account is still valid, not full, and not blocking our messages as junk mail. Chances are you'll find the explanation there.

Shipping Costs

The shipping/handling (s/h) costs HG states are 'fixed' costs and include actual mail postage, materials, and processing/packaging/handling. The s/h rates are always clearly marked, so please be aware of what the costs are if you decide make an order.

Shipping Info

We always do combine items when possible to save you money but over so many items it will be a higher Postage cost.

Please feel free to contact HG before ordering if you have any questions on the cost of multiple orders.

While Australia Post is usually a smooth and easy experience, we are NOT responsible for any items which are "lost in the mail" or stolen. We offer every buyer the option of Registered Mail as part of the shipping process. If you opt for Registered Mail we will glady assist with tracing should there be any problems.

Customer Support

Your satisfaction is very important to us. If you experience any problems with your item or with a transaction, please feel free to contact us via email and let us know. We answer email throughout the day, so you can always expect a quick response.

Please give us the opportunity resolve a problem. We will always work with you to resolve any issue within reason, all you have to do is get in touch.

We value your business and we appreciate our customers. Our goal is to provide the very best service possible each and every time. In the end, all we want is a smooth and fair transaction for both of us.

Thanks

HG is firmly committed to excellence in customer service and complete customer satisfaction.

HG strives to make every transaction smooth and easy for our customers. While nearly 100% of our transactions go off without a hitch, we have found that most concerns can be resolved with direct communication and a bit of goodwill.

If for some reason you arent satisfied with your purchase, just contact HG and well be sure to try and make things right.